FAQ
DIVVY is an online parking marketplace that connects drivers with parking spaces that would otherwise remain hidden.
We are an Australian owned parking software and hardware company. We have been in the parking market for over seven years and we currently operate in numerous states across including New South Wales, Queensland, Victoria and Western Australia.
DIVVY’s vision is simple and making our cities smarter through improved connectivity is in our DNA – We aim to maximise the utilisation of the car park and the convenience of access, use and management for the benefit of the property owners, tenants and customers by the application of market leading technology using a combination of both hardware and software.
DIVVY has parking available in Sydney, Melbourne, Brisbane and Perth. However, as we have new locations popping up all the time, make sure to perform a quick search for your desired area. If no spaces are available in your location, let us know via our helpdesk at helpdesk@divvyparking.com so we can add this area to our hit list or update you on any new locations that may be coming soon!
When you create an account with DIVVY, we will generate a unique QR code and 8-digit pin that is specific to you only. Your unique QR code will allow you access to the car park or asset you have booked. Your 8-digit pin code on your account (located under your QR code) can also be used as an alternative for entry/exit. We suggest writing this pin code down and keeping it in your car as a backup in your phone dies!
Your QR code is the square shaped image on the ‘Entry’ tab of the DIVVY App. Your QR code is read by our access controller when you arrive at your secure parking destination. Simply hold your QR code 20cm from the device, once successfully read, the parking barrier will open.
There will be times when we perform upgrades and older versions of the DIVVY App will no longer work. Simply download the latest version from the App Store or Google Play to get it working again and experience new features and enhancements. If you’re having issues with the App we suggest deleting the App and reinstalling it. If this does not help, please contact our support team on helpdesk@divvy.com.au and they can assist you with further troubleshooting.
To access your bookings, sign in to your DIVVY Account on the DIVVY website. Click on ‘Account’ in the top right corner, then scroll down to ‘Booking History’. Here, you will find a complete history of all your bookings.
To update your credit card information, sign in to your DIVVY Account. Click on ‘Account’ in the top right corner, then scroll down to the section labeled ‘My Car Spaces Payment’.You can also update your details using the DIVVY App by signing in, navigating to ‘Settings’, and selecting ‘Account Information’.
Before resetting your password, remember to include at least one capital letter and one number, as this may help jog your memory. You can reset your password here.
Please note, if you signed up using Facebook or Apple instead of an email address, you cannot change your password through DIVVY. You will need to update your password directly with Facebook or Apple.
This can be done on the DIVVY App or website. To change your password on the website, go to ‘Account’ and select ‘Change Your Password’. On the DIVVY App, go to ‘Settings’, then ‘Account Information’, and press ‘Edit’. It’s that simple!
Please contact DIVVY Support at helpdesk@divvy.com.au and we will organise a replacement access pass. A replacement fee will be charged to your account. This fee amount will vary based on the building owners’ specifications.
Please contact DIVVY Support at helpdesk@divvy.com.au and we will advise you on where to return your access pass.
You can book parking using the DIVVY App or website.
On the website:
1. Click ‘Book’ in the top right corner.
2. Choose the parking type, enter the date and address, then click ‘Show Results.’
3. You need to sign in or create an account to complete your booking.
On the DIVVY App:
1. Create an account (no payment info needed until booking).
2. Tap the ‘P’ icon at the bottom, select your parking type, enter the address, choose the date, and press ‘See Results.’ This makes finding and securing parking simple!
In order to proceed with making a booking, it is necessary to have a DIVVY Account. You may register for an account using either an email address, a Facebook account, or an Apple account.
If there is a price change for the space you have booked while you have an active booking with us, we will give you 30 days’ notice before the price change comes into effect.
We accommodate motorcycles and most large cars. Before finalizing your booking, please check the details provided for each of our parking spaces. These details specify the type of vehicle that can fit in each space. Be sure to verify the entry height listed to ensure that your vehicle can safely enter and exit the car park.
DIVVY offers parking options by the hour, day, or month. You can book any parking with DIVVY up to 30 days in advance of your chosen start date.
For hourly parking, select your date, then choose the start time and end time for your booking. You can book on the hour or half-hour for an hour (or longer). Please note that prices may vary based on the day you are booking (weekday or weekend) and the time of day (daytime or evening).
For daily parking, select your start date. Depending on the specific car park or location, we offer options for all-day parking, day-only parking, evening parking, or specific access times. If you need both day and evening parking, you will need to make two separate bookings, as prices differ.
For monthly parking, select your start date and choose a car park location. Please verify whether the parking is available 24/7 or only Monday through Friday before finalising your booking.
All prices include GST and levies. DIVVY does not charge booking fees; however, a card payment surcharge will be applied to your booking. DIVVY’s card payment surcharge rates comply with the ACCC guidelines. For more information, please visit the ACCC website.
The surcharge amount will be displayed at checkout before you confirm and pay for your booking.
The card payment surcharges applied by DIVVY are as follows:
A Monthly booking may be cancelled with 30 days’ notice. We know that sometimes things are out of your control or you need to cancel your booking last minute, so for casual parking (daily or hourly) you can cancel up to the minute before your booking start date and time.
For monthly parking, email us at helpdesk@divvyparking.com and we will process your cancellation request.
For daily or hourly parking, you can cancel your booking directly via the DIVVY App if the booking is yet to start. To cancel, on the DIVVY app select ‘Bookings’, click on the booking you’re wanting to cancel and then scroll to the bottom of that booking and press “Cancel booking”.
Daily and Hourly bookings need to be cancelled before the booking begins. If you want to cancel your booking after it begins please contact our helpdesk at helpdesk@divvyparking.com who will free this space up for others to book. However, please note in order to receive a refund for your booking you will need to cancel prior to the booking commencing.
Rebook for the correct date/time/location and cancel the incorrect booking directly via the DIVVY app, or email us immediately at helpdesk@divvyparking.com. Once cancelled, you will be refunded within 1-5 business days.
Your bond will be returned once confirmation of your swipe key being handed back has been received by DIVVY. The refund will be issued by DIVVY on the same day.
DIVVY will provide a refund should your space be taken, or you have been unable to access the car park. We will refund you back to the credit card on the booking and this will be for the days where parking was affected only. Please note that DIVVY can only provide refunds in relation to your booking and cannot cover costs of parking with other operators or other car parks.
When you’re accessing a Drive Up DIVVY location that has a payment device rather than a QR Code reading device, simply approach the boom gate, and stop at our DIVVY device located before the entry. You then select ‘Enter’ and will be asked to tap your card to pay the daily rate. When you’re ready to leave the car park, approach the exit boom gate in your vehicle and it will open automatically.
DIVVY offers drive-up parking in Sydney at the Norwest Business Park, Haymarket, Glebe, Surry Hills, and Parramatta. At Braddon & Barton in Canberra, and at Geelong and Box Hill in Melbourne. Stay tuned for the soon-to-be-available parking lots!
We accept VISA, AMEX and Mastercard via PayWave using your credit card or mobile phone. Please note we charge a credit card surcharge on all transactions.
Yes, we can! DIVVY can help you with all your bookable assets. Contact our team at helpdesk@divvyparking.com and they will be happy to assist.
Yes, DIVVY has a large network of property owners, managers and parking operators. If you’re looking for a number of parking spaces for your staff then please contact our team at helpdesk@divvyparking.com and we will be happy to assist.
Yes we do, you can find more information here or you can contact our team at helpdesk@divvyparking.com and one of our sales team members will reach out.
DIVVY is an online parking marketplace that connects drivers with parking spaces that would otherwise remain hidden.
We are an Australian owned parking software and hardware company. We have been in the parking market for over seven years and we currently operate in numerous states across including New South Wales, Queensland, Victoria and Western Australia.
DIVVY’s vision is simple and making our cities smarter through improved connectivity is in our DNA – We aim to maximise the utilisation of the car park and the convenience of access, use and management for the benefit of the property owners, tenants and customers by the application of market leading technology using a combination of both hardware and software.
DIVVY has parking available in Sydney, Melbourne, Brisbane and Perth. However, as we have new locations popping up all the time, make sure to perform a quick search for your desired area. If no spaces are available in your location, let us know via our helpdesk at helpdesk@divvyparking.com so we can add this area to our hit list or update you on any new locations that may be coming soon!
When you create an account with DIVVY, we will generate a unique QR code and 8-digit pin that is specific to you only. Your unique QR code will allow you access to the car park or asset you have booked. Your 8-digit pin code on your account (located under your QR code) can also be used as an alternative for entry/exit. We suggest writing this pin code down and keeping it in your car as a backup in your phone dies!
Your QR code is the square shaped image on the ‘Entry’ tab of the DIVVY App. Your QR code is read by our access controller when you arrive at your secure parking destination. Simply hold your QR code 20cm from the device, once successfully read, the parking barrier will open.
There will be times when we perform upgrades and older versions of the DIVVY App will no longer work. Simply download the latest version from the App Store or Google Play to get it working again and experience new features and enhancements. If you’re having issues with the App we suggest deleting the App and reinstalling it. If this does not help, please contact our support team on helpdesk@divvy.com.au and they can assist you with further troubleshooting.
To access your bookings, sign in to your DIVVY Account on the DIVVY website. Click on ‘Account’ in the top right corner, then scroll down to ‘Booking History’. Here, you will find a complete history of all your bookings.
To update your credit card information, sign in to your DIVVY Account. Click on ‘Account’ in the top right corner, then scroll down to the section labeled ‘My Car Spaces Payment’.You can also update your details using the DIVVY App by signing in, navigating to ‘Settings’, and selecting ‘Account Information’.
Before resetting your password, remember to include at least one capital letter and one number, as this may help jog your memory. You can reset your password here.
Please note, if you signed up using Facebook or Apple instead of an email address, you cannot change your password through DIVVY. You will need to update your password directly with Facebook or Apple.
This can be done on the DIVVY App or website. To change your password on the website, go to ‘Account’ and select ‘Change Your Password’. On the DIVVY App, go to ‘Settings’, then ‘Account Information’, and press ‘Edit’. It’s that simple!
Please contact DIVVY Support at helpdesk@divvy.com.au and we will organise a replacement access pass. A replacement fee will be charged to your account. This fee amount will vary based on the building owners’ specifications.
Please contact DIVVY Support at helpdesk@divvy.com.au and we will advise you on where to return your access pass.
You can book parking using the DIVVY App or website.
On the website:
1. Click ‘Book’ in the top right corner.
2. Choose the parking type, enter the date and address, then click ‘Show Results.’
3. You need to sign in or create an account to complete your booking.
On the DIVVY App:
1. Create an account (no payment info needed until booking).
2. Tap the ‘P’ icon at the bottom, select your parking type, enter the address, choose the date, and press ‘See Results.’ This makes finding and securing parking simple!
In order to proceed with making a booking, it is necessary to have a DIVVY Account. You may register for an account using either an email address, a Facebook account, or an Apple account.
If there is a price change for the space you have booked while you have an active booking with us, we will give you 30 days’ notice before the price change comes into effect.
We accommodate motorcycles and most large cars. Before finalizing your booking, please check the details provided for each of our parking spaces. These details specify the type of vehicle that can fit in each space. Be sure to verify the entry height listed to ensure that your vehicle can safely enter and exit the car park.
DIVVY offers parking options by the hour, day, or month. You can book any parking with DIVVY up to 30 days in advance of your chosen start date.
For hourly parking, select your date, then choose the start time and end time for your booking. You can book on the hour or half-hour for an hour (or longer). Please note that prices may vary based on the day you are booking (weekday or weekend) and the time of day (daytime or evening).
For daily parking, select your start date. Depending on the specific car park or location, we offer options for all-day parking, day-only parking, evening parking, or specific access times. If you need both day and evening parking, you will need to make two separate bookings, as prices differ.
For monthly parking, select your start date and choose a car park location. Please verify whether the parking is available 24/7 or only Monday through Friday before finalising your booking.
All prices include GST and levies. DIVVY does not charge booking fees; however, a card payment surcharge will be applied to your booking. DIVVY’s card payment surcharge rates comply with the ACCC guidelines. For more information, please visit the ACCC website.
The surcharge amount will be displayed at checkout before you confirm and pay for your booking.
The card payment surcharges applied by DIVVY are as follows:
A Monthly booking may be cancelled with 30 days’ notice. We know that sometimes things are out of your control or you need to cancel your booking last minute, so for casual parking (daily or hourly) you can cancel up to the minute before your booking start date and time.
For monthly parking, email us at helpdesk@divvyparking.com and we will process your cancellation request.
For daily or hourly parking, you can cancel your booking directly via the DIVVY App if the booking is yet to start. To cancel, on the DIVVY app select ‘Bookings’, click on the booking you’re wanting to cancel and then scroll to the bottom of that booking and press “Cancel booking”.
Daily and Hourly bookings need to be cancelled before the booking begins. If you want to cancel your booking after it begins please contact our helpdesk at helpdesk@divvyparking.com who will free this space up for others to book. However, please note in order to receive a refund for your booking you will need to cancel prior to the booking commencing.
Rebook for the correct date/time/location and cancel the incorrect booking directly via the DIVVY app, or email us immediately at helpdesk@divvyparking.com. Once cancelled, you will be refunded within 1-5 business days.
Your bond will be returned once confirmation of your swipe key being handed back has been received by DIVVY. The refund will be issued by DIVVY on the same day.
DIVVY will provide a refund should your space be taken, or you have been unable to access the car park. We will refund you back to the credit card on the booking and this will be for the days where parking was affected only. Please note that DIVVY can only provide refunds in relation to your booking and cannot cover costs of parking with other operators or other car parks.
When you’re accessing a Drive Up DIVVY location that has a payment device rather than a QR Code reading device, simply approach the boom gate, and stop at our DIVVY device located before the entry. You then select ‘Enter’ and will be asked to tap your card to pay the daily rate. When you’re ready to leave the car park, approach the exit boom gate in your vehicle and it will open automatically.
DIVVY offers drive-up parking in Sydney at the Norwest Business Park, Haymarket, Glebe, Surry Hills, and Parramatta. At Braddon & Barton in Canberra, and at Geelong and Box Hill in Melbourne. Stay tuned for the soon-to-be-available parking lots!
We accept VISA, AMEX and Mastercard via PayWave using your credit card or mobile phone. Please note we charge a credit card surcharge on all transactions.
Yes, we can! DIVVY can help you with all your bookable assets. Contact our team at helpdesk@divvyparking.com and they will be happy to assist.
Yes, DIVVY has a large network of property owners, managers and parking operators. If you’re looking for a number of parking spaces for your staff then please contact our team at helpdesk@divvyparking.com and we will be happy to assist.
Yes we do, you can find more information here or you can contact our team at helpdesk@divvyparking.com and one of our sales team members will reach out.