Category: Case Study

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Case Study staff parking

AMES Australia and DIVVY: A Case Study in Managing Complex Parking Requirements

30- 32 Prospect Street, Box Hill, VIC | DIVVY Parking

One location, two car parks with several very different functions – DIVVY’s smart parking management solutions take care of them all.

Client: AMES Australia

Property: 30-32 Prospect Street, Box Hill, Victoria

At 30-32 Prospect Street, in the heart of Box Hill’s up-and-coming business district, is the local branch of Australian training and settlement agency, AMES Australia. The building is also home to the Inner Eastern Melbourne branch of The Orange Door, a government-backed network that provides help for people experiencing family violence. DIVVY manages two car parks at Prospect Street – one for each group.

Getting the most out of a multipurpose car park

The AMES Australia Box Hill car park plays two roles – to provide parking for AMES Australia staff and fleet vehicles as well as paid public parking. When DIVVY took over the management of the car park in February 2023, the first step was to install boom gates.

The previous parking operator had been running a ‘pay and display’ public parking system in the car park, which was difficult to manage effectively in such a busy area where parking is hard to come by.

How to manage staff parking plus pre-booked and casual public parking in the same car park

Now, AMES Australia enjoys ultimate flexibility when it comes to their staff and fleet parking, thanks to the DIVVY staff parking management solution. AMES Australia groups its employees for parking purposes, allowing them to manage different levels of parking access quickly and easily. Members of one group book and pay for their onsite parking via the DIVVY app, while fleet cars have permanent parking access.  

At the same time, DIVVY has made the management of the paid public parking at 30-32 Prospect Street more efficient and effective. Drivers can pre-book their parking via the DIVVY app or website, or they can take advantage of DIVVY’s Drive Up casual parking system.

Thanks to DIVVY’s push button technology, AMES Australia staff and pre-booked public parkers enjoy a ‘windows up’ parking experience. When drivers with a parking booking approach the car park entrance, they only need to tap a button in the DIVVY app on their phone to open the boom gate and enter the car park. Geolocation technology limits the push button function to drivers with a booking, and only when the driver is within close range of the car park.

Drivers without a booking can park at 30-32 Prospect Street with DIVVY’s Drive Up. They just tap their credit card, Apple Pay or Samsung Pay at the boom gate to gain entry. When it’s time to leave, another tap with the same payment method at the car park exit opens the boom gate, and they’re on their way. 30-32 Prospect Street is the first car park in Victoria to feature DIVVY’s Drive Up.

Convenient public parking in bustling Box Hill

Set just behind Box Hill’s main thoroughfare, Whitehorse Road, AMES Australia’s car park is perfectly positioned for employees from local workplaces, commuters catching the train from Box Hill Station, visitors and employees of Box Hill Central shopping centre, Box Hill Hospital or Epworth Eastern Hospital, and students and staff from the Box Hill Institute. It’s also an excellent overnight parking option for residents of local apartment buildings, given the lack of street parking in the area.

Putting safety and security at the forefront

Family support and safety hub The Orange Door also has a car park at 30-32 Prospect Street. In contrast to AMES Australia’s public car park, this car park is used only by The Orange Door’s staff and clients. Given the sensitive nature of the important work The Orange Door does, safety and privacy are paramount.

The Orange Door uses DIVVY’s Premium Pass Parking feature to ensure that only their staff and authorised visitors – and no one else – can access parking in their car park.

The Orange Door’s staff and visitors book their parking space via the DIVVY app or website, but the Premium Pass Parking feature means that they are the only ones who can do so because the parking is only visible and bookable for The Orange Door’s authorised clients.

This functionality allows The Orange Door to manage staff and visitor parking conveniently and efficiently while upholding the privacy and security levels their business and visitors need.

Clayton Abraham, Senior Facilities Manager for AMES Australia, says,

“The old pay-and-display parking system just wasn’t working for us in our Prospect Street car park. DIVVY’s versatile system, which offers both pre-booked and casual parking, gives us the flexibility we need in our car park while still ensuring parkers are paying correctly for their parking and not overstaying the time they’ve paid for. Meanwhile, the adaptability of the DIVVY staff parking management product allows our tenants, The Orange Door, to manage their client and visitor parking safely, securely, and easily.”

How can we help you with your parking?

Does your business have a mixed staff and public car park that’s crying out for efficient management? Or perhaps your car park is used by several tenants with different parking requirements. We can help you with versatile and adaptable parking management solutions to solve all your parking problems. Get in touch with our sales staff today.

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Bookable Assets Case Study staff parking

A Case Study in Simple and Secure Building Access

When Sandran Property Group needed a smart, streamlined building access system tailored to meet the needs of their security-conscious blue chip tenant, they approached DIVVY for a solution.

Client: Sandran Property Group

Property: 121-125 Henry Street, Penrith, NSW

Sandran Property Group owns 121-125 Henry Street, an A-grade commercial office building in the heart of Penrith’s rapidly gentrifying CBD. The building, which underwent a $35 million refurbishment in 2017, is home to the Australian Taxation Office (ATO) and the NDIS Quality and Safeguards Commission, as well as other premium tenants.

DIVVY has worked with Sandran at 121-125 Henry Street since 2018, providing simple and secure staff parking management. So when Sandran’s tenant, the ATO, requested a comprehensive, highly secure building access system, Sandran turned to DIVVY for the answer.

An inefficient and outdated building access system 

Building access was once a piecemeal, disconnected affair at 121-125 Henry Street. 

Employee access to the underground car park was successfully managed by DIVVY’s staff parking management system. But staff had to use a swipe card to access the ground floor from the car park. They then had to use a second swipe card to enter their office.

The ATO needed a smart, streamlined office access solution that took parkers all the way from the car park entrance to their desk. But, given the sensitive nature of the ATO’s work, any access control system needed to meet the ATO’s high-level, specialised security parameters. 

The DIVVY solution 

DIVVY’s Sammy building access device in the lift foyer.

At the ATO’s request, DIVVY stepped in to provide the solution. Sandran Property Group gave the green light to install DIVVY’s Sammy access device in the lift foyer and integrate the DIVVY bookable assets system with the existing Schindler lift system. Now, office access for ATO staff is a breeze.

All they need to access their workplace is one DIVVY QR code. That code allows them to enter and exit the car park as well as call the lift to take them to the level on which they work. The DIVVY system gives building management complete oversight across who has entered the building via the car park, what time they entered, and which building levels they have accessed. The days of staff and management juggling several swipe card systems are long gone.  

Eugene Chiew, Senior Property Manager at Sandran Property Group, says, “As a property manager, ensuring my tenants’ needs are met is my highest priority. Here at 121-125 Henry Street, we needed a building access system that would be smooth and easy for staff to use and management to run, while also meeting the high-level security requirements of our major tenant, the ATO.

The DIVVY system has done exactly that – simplified and streamlined building access at the same time as satisfying the ATO’s specific access security protocols. Having worked with DIVVY on staff parking management in my previous role at Knight Frank, I was confident they would deliver here at 121-125 Henry Street, and they did.” 

DIVVY's Sammy Device

What’s next for 121-125 Henry Street? 

Car park access will soon be even simpler for staff at 121-125 Henry Street with the imminent installation of DIVVY’s push button technology. This will enable a ‘windows up’ parking experience for staff entering and exiting the car park. DIVVY’s push button technology opens car park entry and exit gates when authorised parkers touch a button in the DIVVY app on their phone. Geo-location technology ensures that access is limited to permitted parkers and only when they are within close range of the car park.  

As the needs of commercial tenants become more specialised and individualised, demand for smart, connected access solutions that can be customised to meet a tenant’s requirements will only continue to grow.

To find out how we can help you meet your tenant’s needs, get in touch with our sales team today.  

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Case Study staff parking

How Suncorp used DIVVY to save costs and help their staff during COVID-19

DIVVY’s parking equipment

Businesses everywhere have been faced with all manner of extraordinary challenges as the COVID-19 pandemic wreaks havoc around the world. When restrictions came into force in Australia at the end of March, Suncorp turned to the DIVVY Enterprise parking management system to help them navigate the complex and rapidly changing situation.

Suncorp, one of Australia’s largest financial services brands, has relied on DIVVY Enterprise to manage the onsite parking for their fleet of trade vehicles at their Brisbane and Sydney offices since 2018.

In late March 2020, Suncorp was one of many Australian businesses to transition as many of their employees as possible to working from home. Even so, there remained a core group of essential staff who needed to continue to work from the office.

At a time of heightened social restrictions, Suncorp wanted to help their essential employees avoid commuting via public transport. The onsite parking at their Brisbane and Sydney premises, usually allocated to their tool of trade vehicles, was offered up to their essential workers.

Suncorp were also quick to lease additional off-site commercial parking to ensure they were able to meet the parking needs of their essential staff.  

The essential workers did not have access to Suncorp’s onsite parking before COVID-19. The sudden change to Suncorp’s parking usage meant an entirely new cohort of parkers had to be onboarded into the DIVVY system very quickly, so that they could access the car parks.

Over the course of the lockdown period, Suncorp would add more than 100 new users to the DIVVY system.

Because the DIVVY system is so user-friendly, they were able to do so without a hitch. A couple of weeks into the new working arrangements, Suncorp called upon DIVVY’s reporting functionality to reveal the actual usage of their parking bays during this period.

The reports issued by the DIVVY Enterprise system showed that as employees stayed at home as much as possible, actual parking usage was lower than Suncorp’s initial projections. Suncorp were able to relinquish the additional commercial parking bays they had leased at the beginning of the restrictions, thereby returning savings to the business, and transfer the staff who had been using those bays over to the DIVVY system to use Suncorp’s own onsite parking.

Suncorp’s onsite parking never reached full capacity during lockdown because DIVVY optimised the use of the spaces so efficiently. DIVVY managed the high number of parkers and the ad hoc, unpredictable pattern of parking usage without fault.

As restrictions ease and workplaces re-open, Suncorp are gradually transitioning their staff back to their offices, with groups of employees starting to return from mid-June. Subject to government advice regarding safe public transport usage, staff will be encouraged to return to public transport and onsite parking will revert to the tool of trade vehicles. Suncorp will continue to use DIVVY Enterprise to manage and monitor parking usage during the transition period as COVID-19 working procedures are wound down and the trade fleet return to their onsite parking.

Joseph Harmon, Fleet and Car Parking Manager for Suncorp, says,

‘Since 2018, Suncorp has depended on DIVVY to provide convenient and reportable parking management at our Brisbane Square and Shelley Street locations.

DIVVY Enterprise gave us the flexibility to start using our parking bays for a completely different sector of our team almost overnight, helping us to manage our business efficiently during a very unpredictable time.’

DIVVY was fantastic during the COVID-19 restrictions. It gave us complete and accurate visibility over parking bay utilisation and was so easy to use as we added more than a hundred new parkers to the system.

For further information, please contact Kat Fowler, DIVVY’s Marketing and Communications Manager at kat@divvy.com.au.  

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Case Study staff parking

Suncorp & DIVVY: A case study in efficiency and savings

Suncorp, one of Australia’s largest financial services brand

Discover how DIVVY Enterprise helped Suncorp make the most of their existing parking assets to deliver big savings for the business.

Suncorp, one of Australia’s largest financial services brands, operates a fleet of trade vehicles and manages the associated parking. In late 2017, Suncorp commenced a trial with DIVVY Enterprise at their 123 Albert St, Brisbane premises. The challenge was to efficiently manage the parking for their trade vehicles at the site, where there were two-thirds fewer parking bays than vehicles. Suncorp had been managing parking manually via spreadsheets, and to meet perceived demand, additional parking was being leased offsite – at great expense.

DIVVY’s trial got underway and the manual spreadsheets were eliminated, with DIVVY providing precise, accurate real time reporting about vehicles entering and exiting the onsite parking bays.

It wasn’t long before DIVVY established the patterns of usage and it became clear how the trade vehicles and their parking could be managed more efficiently. As a result, Suncorp achieved thousands of dollars’ worth of savings by terminating all additional offsite parking, as with DIVVY’s real-time parking bay management it was no longer needed.

Suncorp also made significant savings by downsizing their trade vehicle fleet, after DIVVY’s reporting showed that the fleet could be streamlined without compromising the business needs.

As well as understanding what DIVVY could deliver in terms of efficiencies and cost savings, Suncorp was keen to trial the DIVVY user experience. Would it be a user-friendly parking management solution for their business? The outcome was clear – DIVVY had helped deliver significant savings to the business and the system was easy to use. The trial was deemed a success and Suncorp rolled DIVVY out to its Brisbane Square premises as well.

In mid-2018, hot on the heels of the Brisbane success story, Suncorp expanded DIVVY into 10 Shelley St, Sydney office. Just as in Brisbane, DIVVY’s reporting established that fewer parking bays could be made to work harder with the DIVVY system.

DIVVY showed that not only could Suncorp use their existing parking bays more efficiently through real-time management with the DIVVY system, but the number of bays under lease also exceeded requirements. Suncorp was able to reduce the number of parking bays, thereby returning even more savings to the business. As well as managing Suncorp’s parking bays efficiently, DIVVY reporting is enabling Suncorp to manage the internal cost allocation of the car bays without fuss.

Suncorp is using DIVVY reporting to allocate parking charges to business cost centres, based on how long staff park for. The data is gathered over a period and projections made, allowing costs to be appropriately distributed between business units.

Suncorp also plans to unlock the Fringe Benefit Tax (FBT) reporting feature of DIVVY reporting this financial year, allowing maximum efficiency at tax time with minimum effort.

Joseph Harmon, Parking Administrator for Suncorp, says

“Suncorp started working with DIVVY in 2017, in our buildings in Brisbane and Sydney, as we were looking for a better system to fully utilise our larger leased car parks and provide more accurate FBT reporting. Suncorp uses DIVVY to provide convenient and reportable parking to our team members with tool of trade vehicles. The biggest change we’ve experienced since partnering with DIVVY is the ability to have online, accurate reporting of parking usage, along with better utilisation of our car parks. This enables our teams to book leased parks for specific time frames and provides greater flexibility and efficiencies for our business. We are currently looking at expanding the service to our other buildings”.

Suncorp is happy to recommend DIVVY to other businesses looking to improve their parking systems

For further information on this case study, please contact our sales team at sales@divvy.com.au

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Case Study staff parking

Data is key to more efficient parking for Boral

Boral Group -DIVVY Parking

Building and construction materials group, Boral, is using data supplied by the DIVVY Technology parking management system to increase efficiencies and flexibility at their North Ryde office.

Triniti Business Park in North Ryde, Sydney, owned by Stockland, is home to a number of blue-chip companies, including Boral Australia’s New South Wales head office and shared services. Stockland installed DIVVY access controllers at Triniti to help their tenants manage staff parking as easily and efficiently as possible.

Looking to recoup costs associated with parking space leases and optimise staff parking, Boral was quick to move to the DIVVY Enterprise system in September 2019 to better manage their 220 parking spaces. Similarly, Downer EDI, another naming tenant in Triniti Business Park, has taken on DIVVY Enterprise. You can read about the way they use DIVVY Technology here.

DIVVY Enterprise’s real-time, detailed and accurate reporting was the key to Boral’s increased efficiencies. Boral wanted to establish whether their leased car parking spaces were being used to their full potential. DIVVY Enterprise’s utilisation reporting gave Boral a clear picture of how their parking spaces were being used.  The data provided an accurate insight into how many parking spaces Boral needed to meet its staff parking needs and how utilisation could be improved based on staff working hours and needs. As a result, Boral now leases 35 fewer parking spaces at the North Ryde office, while still meeting its staff parking needs.

DIVVY Enterprise allows Boral to manage its staff parking in nuanced and incredibly efficient ways. Boral has established parking groups in the DIVVY system based on staff parking needs. By managing groups with different DIVVY features, Boral can ensure that a wide range of staff parking priorities and needs are met.

For example, Boral has a parking group to manage the parking needs of staff who work part-time or who visit the North Ryde office less frequently. Some of these staff create DIVVY accounts and self-book their parking from an allocated pool of parking spaces. Others in this group can access parking from the same pool of spaces through the Book on Behalf feature, managed by Boral administrators, which emails the parker a QR code to access their parking.

A particularly practical feature is that the number of parking spaces assigned to each parking group is managed by Boral’s administrators, meaning that parking spaces can be reallocated from one group to another when required. This detailed level of parking management provides Boral with flexibility and efficiency.

DIVVY Enterprise has also saved Boral’s facilities staff time and effort. Prior to the implementation of the DIVVY Enterprise system, Boral’s facilities team was routinely required to liaise with their Triniti Business Park neighbours in order to resolve issues when staff from other companies incorrectly parked in Boral’s bays.

Now, with DIVVY Enterprise in place, a member of Boral’s facilities team simply contacts the DIVVY support team, who has access to the relevant groups and the driver and vehicle details for all users signed up to the platform. The DIVVY Parking support team can then contact those drivers who have mistakenly parked in the wrong bay.

The more tenants in the business park who implement the DIVVY Enterprise system, the more powerful this function becomes. Triniti Business Park’s two largest tenants, Downer Group and Boral, are both DIVVY users, and thus much time and effort has been saved in this way.

Brian Tasker, National General Manager, Boral Land and Property Group, said:

‘The DIVVY Enterprise parking management system has given us the data and reporting we needed to better understand the parking utilisation and requirements at our North Ryde office. Through the use of DIVVY Enterprise, we have been able to consolidate and streamline our parking and provide greater flexibility and efficiencies for our business.’

For further information, please contact Kat Fowler, DIVVY’s Marketing and Communications Manager at kat@divvy.com.au.  

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Case Study staff parking

Making parking simple for GenesisCare

Genesis Care office in Sydney

Leading healthcare group GenesisCare are focused on supporting their staff in their important purpose: designing innovative treatments and care for people with cancer, heart disease and sleep disorders. They are improving the small details, like parking, to enable their people to concentrate on their vital work. That’s why they chose DIVVY Technology to manage the staff parking at their Australian national office – when elements like parking are simple and seamless, people are free to focus on what is important.

When Dexus rolled out DIVVY’s parking management system at their property The Mill at Alexandria in June, GenesisCare also came onboard with DIVVY. GenesisCare’s Australian national office comprises of the largest tenancy at The Mill, with 55 of the property’s 130 parking bays on their lease. Dissatisfied with the user experience of their previous parking management system, GenesisCare are now using the DIVVY Enterprise system to manage all their staff parking needs.

DIVVY Enterprise’s additional features include ‘Free Up My Space’, whereby employees with assigned car spaces can free up their space for others to book when it is not in use, and ‘Book on Behalf’, allowing parking to be booked for visitors or other employees. DIVVY Enterprise also makes it possible for companies to charge their staff for parking, managing the entire process from booking to payment. 

Property & Facilities Manager at GenesisCare, Hoani Tainui said:

“The ease and simplicity of the DIVVY user experience is what initially attracted us to the system. As an organisation, we are undergoing a period of rapid growth, so it is absolutely imperative that we get the right systems and processes in place at our head office in Alexandria.”

GenesisCare are the first Dexus tenant to implement the DIVVY Enterprise system for staff parking management.

For further information, please contact Kat Fowler, DIVVY’s Marketing and Communications Manager at kat@divvy.com.au

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Case Study staff parking

How DIVVY Enterprise helped Downer Group with smarter, better parking

Downer Group Office

The closure of the local train stations presented a challenge for Downer Group’s Sydney head office – but DIVVY Technology product provided the perfect solution.

Downer’s head office, located in North Ryde, is home to more than 800 employees, with 40% of it’s workforce commuting by train. When it was announced that the Macquarie Park and North Ryde train stations would close temporarily for the Sydney Metro Northwest rail link construction, Downer’s management team immediately recognised the problem this would create for their employees. They needed to keep morale high and ensure employee retention in the face of this challenge, and DIVVY Enterprise’s new market-first ‘Free Up My Space’ feature was the clever, flexible solution they were looking for.

Implemented from the first day of the rail line closure, the DIVVY Enterprise feature ‘Free Up My Space’ allows Downer employees with assigned car spaces to free up their space for others to book. With only a third of employees having assigned car spaces, the DIVVY solution has opened up a new way to get to work for the rest of the workforce.

In the initial stage of operation on average 40-60 spaces (of the company’s 360 spaces) were freed up and booked each day. With parking such a highly prized asset in North Ryde, and never more so than after the rail closure, making parking available to more employees has had a huge impact on morale at Downer.

The benefits of DIVVY Enterprise go even further. Downer have been able to eliminate physical access cards for their car park, with DIVVY providing precise real-time reporting on who is entering and exiting the car park. In the initial stage of operation, DIVVY’s 24/7, 365-days customer and tech support solved 100% of Downer’s queries within 24 hours. This all means reduced administration and maximum efficiency for Downer.

Derek Yen, Head of Procurement, Property and Security at Downer said,

“We are delighted to partner with DIVVY to deliver a better experience for our employees and help take the hassle out of parking.

Through DIVVY we’re able to optimise our car park by driving higher utilisation whilst offering our people a more flexible parking option.

Prior to installing DIVVY’s technology, we managed our parking manually, so it has been a real time saver. This means our teams and people can easily allocate, book and free up spaces in real-time, supporting flexible work options.”

Downer Group are now reviewing DIVVY Enterprise for their remaining offices nationwide.

For further information on this, please contact our sales team at sales@divvy.com.au